Return & Refund Policy

We only provide returns and refunds under specific conditions to ensure fair and transparent service for our customers.

✅ Eligible for Return/Refund:

1. Wrong Product Delivered
If you receive a product different from what you ordered, you are eligible for a full refund or free replacement.

2. Damaged or Broken Item
If the product arrives damaged, broken, or not in working condition, you are eligible for a refund or replacement.

3. Defective Product
If the product has any manufacturing defect or does not function properly, we will provide a refund or replacement.

4. Missing Order (Not Delivered)
If your order is not delivered within the expected delivery time, you can apply for a full refund.

5. No Tracking Update for Long Time
If there is no tracking update for an extended period or the parcel is stuck for a long time, you can contact our support team for assistance.

❌ Not Eligible for Return/Refund:

Product used by the customer
Damage caused by customer misuse
Return requests without proper proof
Discounted / final sale items (if mentioned)
Requests made long after delivery is completed