FAQs

Frequently Asked Questions (FAQ) – SLJ Official

1. How long does order processing take?
All orders are usually processed within 1–2 business days. During holidays or peak periods, processing may take slightly longer.

2. How long will delivery take?
Delivery typically takes 5–9 business days. You will receive a tracking number once your order ships.

3. Do you offer free shipping?
Yes! SLJ Official offers free shipping on all orders. Shipping costs are fully covered by us.

4. Can I track my order?
Absolutely. Every order comes with a tracking number. You can track it via our website or the email updates you receive.

5. What should I do if my order is delayed?
We are not responsible for delays caused by the shipping carrier, but please contact our customer support if your order has not arrived within the estimated delivery time.

6. Can I change or cancel my order?
Orders can only be modified or canceled before processing. Contact us immediately if you need to make changes.

7. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods as listed at checkout.

8. How do I contact customer support?
You can reach us via:

Email: [Your Email]

9. Are your products genuine and high-quality?
Yes! All products are sourced from trusted suppliers.

10. What is your return/refund policy?
Please refer to our Return & Refund Policy page for detailed information on returns, refunds, and exchanges.

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