Refund Return Replacement Policy
SLJ Official Return, Refund & Replacement Policy
At SLJ Official, we follow a supplier-based policy. Please read the following terms carefully before placing an order.
📦 Return Policy
Returns are accepted only under the following conditions:
The product arrives damaged
The product is defective
An incorrect product is delivered
Missing items in the package
⚠️ Returns are NOT accepted in the following cases:
Change of mind by the customer
Incorrect size or color selected by the customer
Courier or shipping delays
Damage caused by normal wear and use
Incorrect shipping address provided by the customer
📌 Return requests must be submitted within 7 days of delivery. Clear photo or video proof is required.
💰 Refund Policy
Refunds are applicable in the following situations:
Damaged or defective products
Incorrect or incomplete product delivery
Order cancellation before shipment
✔ After refund approval:
Refunds will be issued to the original payment method
Refund processing may take 3–7 business days
Shipping charges are non-refundable
⚠️ Orders cannot be cancelled once they have been shipped.
🔁 Replacement Policy
Replacements will be provided in the following cases:
Product arrives damaged
Wrong product is delivered
Manufacturing defects are found
To request a replacement:
Contact us within 7 days of delivery
Provide your order number
Attach clear photos or videos showing the issue
✔ Once approved, a replacement product will be sent at no additional cost.
🚚 Important Shipping Information
Delivery times are estimated and not guaranteed
Refunds are not applicable for delays caused by customs, weather, or logistical issues
📩 Customer Support
For any questions regarding returns, refunds, or replacements, please contact us:
⏱ Response Time: 24–48 business hours